X33 Privacy Policy

This Privacy Policy Describes how x33 collects, stores, uses, and protects your personal information. By using our platform, you are considered to have accepted this policy.

1 Introduction

X33 is a trusted online gaming platform serving players in Bangladesh and around the world. We believe your privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy clearly explains what data is collected, why it is collected, how it is used, and what rights you have over your information. We want you to use x33 with complete confidence.

This Privacy Policy applies to all x33 services — including the website, mobile app, and other digital channels. Please read it carefully before using any of our services.

2 Data Collection

We collect your information in several ways. Below is a breakdown of what types of data are collected and where they come from:

Information Collected Directly from You:

• Full name, date of birth, gender.
• Email address and mobile number.
• Residential address and country.
• A copy of your National ID or passport (for KYC verification).
• Payment details (bKash/Nagad number, etc.).

Automatically Collected Information:

• IP address and browser type.
• Device information (operating system, screen resolution).
• Time spent on site and a list of pages visited.
• Gaming activity and transaction history.
• Behavioral data collected through cookies and tracking technologies.

3 Data Usage

X33 uses collected data only for specific, transparent purposes. Here is why we use your information:

• Account Management: To create, manage, and secure your account.
• Service Delivery: To provide gaming, betting, deposit, and withdrawal services.
• KYC Verification: To comply with legal obligations related to fraud prevention and anti-money laundering.
• Customer Support: To address your complaints and inquiries.
• Promotions: To send you bonuses and offers based on your preferences (you can opt out at any time).
• Responsible Gaming: To monitor your gaming activity and identify potential issues.
• Platform Improvement: To use analytical data in order to improve the user experience.
• Legal Compliance: To meet regulatory requirements and fulfill legal obligations.

4 Cookie Policy

X33 uses cookies to ensure the website and app function properly. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Analyzes site speed and performance.
• Functional Cookies: Remembers your preferences (language, theme, etc.).
• Analytics Cookies: Helps improve services by analyzing user behavior.

You can manage cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

5 Data Sharing

X33 never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances:

• Payment Processors: Necessary information is shared with payment gateways such as bKash and Nagad to complete transactions.
• KYC Partner: With trusted verification providers for identity verification purposes.
• Legal Authorities: As part of legal obligations under court orders or government directives.
• Technology Service Providers: For hosting, cloud storage, and cybersecurity services — they operate solely under our instructions.

We have strict data processing agreements in place with all third parties, ensuring your data is kept secure and used only for specified purposes.

6 Data Retention

X33 does not retain your data longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Active Account Information: Retained for as long as your account remains active.
• Closed Account Data: Up to 5 years as required by legal obligations.
• Transaction Records: 5–7 years in accordance with anti-money laundering regulations.
• Support Contact: Up to 2 years after the issue is resolved.
• Analytics Data: In anonymized form for up to 1 year.

Once the retention period expires, your data is securely deleted or anonymized.

7 Your Rights

You have several important rights over your personal data. x33 respects all of these rights:

To exercise any of these rights, please contact our support team. We will do our best to respond within 30 business days.

8 Security Measures

X33 follows industry-leading technologies and processes to keep your data secure. Our security framework includes:

• SSL/TLS Encryption: All data is transmitted using bank-grade 256-bit encryption.
• Firewall & DDoS Protection: Measures in place to protect servers and data from cyber attacks.
• Two-Factor Authentication (2FA): An additional layer of security during login and payment.
• Regular Security Audits: Regular vulnerability assessments conducted by third-party security experts.
• Data Masking: Sensitive information (card numbers, passwords) is never stored directly.
• Access Controls: Only authorized personnel may access specific data.

9 Children's Privacy

X33 does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete all associated data.

10 Policy Updates

X33 reserves the right to update this Privacy Policy as needed. We will notify you in advance of any significant changes.

What we will do when the policy changes:

• We will display a clear notification on the website.
• A summary of the changes will be sent to your registered email.
• The "Last Updated" date at the top of the page will be updated.
• Re-consent may be required for significant changes.

Continued use of the platform after a policy update will be considered acceptance of the revised terms. We encourage you to review the policy whenever changes are made.